Getting to the TWA Hotel®
Reservations
Your Stay
Food, Drinks & Museum Exhibits
Tours & Photography
How do I get to the TWA Hotel?
Click on the link below for the address:
TWA Hotel
One Idlewild Drive
JFK International Airport
New York, NY 11430-1962
For directions to and from TWA Hotel, please visit twahotel.com/directions. There, you will find all the information you need to access our hotel, including walking directions from Terminal 5, AirTrain information, the closest subway line and driving directions.
Do travelers on layovers at JFK Airport need to clear customs to visit the TWA Hotel?
The TWA Hotel is located at JFK Airport outside the terminals. We are connected to Terminal 5.
If you're traveling internationally and have a layover at JFK Airport, you will need to clear customs to visit the TWA Hotel. Before boarding your next flight, you will need to go through the airport security checkpoints again.
If you're traveling domestically and have a layover at JFK Airport, you will need to go through the airport security checkpoints again before boarding your next domestic flight.
Does the TWA Hotel offer wheelchair assistance?
The TWA Hotel does not offer wheelchair assistance. We recommend checking with your airline to see if it is able to offer this service for its passengers. For information about accessibility services at JFK Airport, please click here.
What is the check-in time?
TWA Hotel’s check-in time is 4 PM ET. Checkout time is 11 AM ET.
If you’d like to check in early, we can usually accommodate you. Here are the options and fees for early check-in requests:
- 8 AM – 12 PM: $75
- 12 PM – 2 PM: $25
Please note that all early check-in requests are not guaranteed and based on availability. If you have an existing reservation and would like to request any of the times above, please email us at [email protected]. We will add the request to your reservation. In the rare event we are unable to fulfill your request, the fee will be refunded.
For future bookings, early check-in and late checkout options appear in the booking process after you select the guestroom. You will see a screen that says Enhance Your Stay. Scroll down, click your preferred time to add it to the reservation. Please note that all early check-in requests are not guaranteed and based on availability.
What is the minimum age required to check in?
At least one hotel guest must be 18 years of age or older to check in for an overnight or Daytripper℠ stay with a valid government-issued ID.
Do you offer early check-in or late checkout?
If you’d like to check in early, we can usually accommodate you. Here are the options and fees for early check-in requests:
- 8 AM – 12 PM: $75
- 12 PM – 2 PM: $25
If you’d like to check out late, we can usually accommodate you. Here are the options and fees for late checkout requests:
- 2 PM: $50
- 3 PM: $75
- 4 PM: $100
- 5 PM: $125
- 6 PM: $150
Please note that all early check-in requests are not guaranteed and based on availability. If you have an existing reservation and would like to request any of the times above, please email us at [email protected] and let us know. We will add the request to your reservation. In the rare event we are unable to fulfill your request, the fee will be refunded.
For future bookings, early check-in and late checkout options appear in the booking process after you select the guestroom. You will see a screen that says Enhance Your Stay. Scroll down, click your preferred time to add it to the reservation. Please note that all early check-in and late checkout requests are not guaranteed and based on availability.
What is your cancellation policy?
We have several guestroom rates that have different cancellation policies. Please check the policy listed when booking a room.
Here is an overview of our policies:
Overnight Stay Flexible Rate: The reservation must be cancelled or modified 7 days prior to your arrival date. In the event of a COVID-19 illness or a COVID-19-related trip cancellation, the reservation must still be cancelled or modified 7 days prior to your arrival date. A $10 fee plus tax applies for any modifications and cancellations. A valid credit card is required to guarantee your reservation. A deposit in the amount of your total stay will be charged at booking. A facility fee (stated on the booking site) includes the fastest Wi-Fi in New York, unlimited local and international calls and luggage storage on arrival and departure.
Overnight Stay Advance Purchase: The reservation is non-refundable and may not be cancelled or moved. In the event of a COVID-19 illness or a COVID-19-related trip cancellation, the reservation is still non-refundable. A valid credit card is required to guarantee your reservation. Full payment is required at the time of booking. A facility fee (stated on the booking site) includes the fastest Wi-Fi in New York, unlimited local and international calls and luggage storage on arrival and departure.
Daytripper℠ Rates: The reservation is non-refundable and may not be cancelled or moved. In the event of a COVID-19 illness or a COVID-19-related trip cancellation, the reservation is still non-refundable. A valid credit card is required to guarantee your reservation. The reservation is charged in full at the time of booking. A facility fee (stated on the booking site) includes the fastest Wi-Fi in New York, unlimited local and international calls, and luggage storage on arrival and departure.
How do I modify or cancel an existing reservation?
If you’ve reserved an overnight stay at a Flexible Rate, please click here to modify or cancel an existing reservation. After providing the email address you used to confirm your reservation as well as your confirmation number, follow the prompts to complete your request.
Advance Purchase Rate reservations may not be cancelled or moved and are non-refundable.
Daytripper℠ reservations may not be cancelled or moved and are non-refundable.
Are day stays available?
The TWA Hotel offers Daytripper℠ reservations hourly from 6 AM to 8 PM ET for a minimum of four hours and a maximum of 12 hours. Overnight stays do not apply.
To book a Daytripper℠ stay, click BOOK NOW at the top of your screen. On the next page, click BOOK A DAYTRIPPER℠ STAY.
Please note Daytripper℠ reservations are non-refundable and may not be moved or cancelled.
If you are interested in adding a Daytripper℠ stay to your overnight reservation, the best thing to do is book an overnight reservation and add late checkout or early check-in. After you select the guestroom, you will see a screen that says Enhance Your Stay. Scroll down and click your preferred time to add it to the reservation.
Unfortunately our technology does not allow us to combine overnight and Daytripper℠ stays.
Can I combine a Daytripper℠ and overnight stay?
If you are interested in adding a Daytripper℠ stay to your overnight reservation, the best thing to do is book an overnight reservation and add late checkout or early check-in. After you select the guestroom, you will see a screen that says Enhance Your Stay. Scroll down and click your preferred time to add it to the reservation.
Unfortunately our technology does not allow us to combine overnight and Daytripper℠ stays.
How do I reserve a group booking or event?
For reservations of 10 or more rooms per night, please contact [email protected]. For event information, visit our Meetings & Events page, download an events kit or email [email protected].
Do you offer industry or TWA employee rates?
The TWA Hotel offers commuter rates for JetBlue, United Airlines, American Airlines and Delta Airlines. If you do not have a code, or if you work for a different airline, please email [email protected] and we’d be happy to assist.
Once you have the code, click Book Now on our website. In the Promo or Corporate Code box at the top left of the screen, type the code. You will see the commuter rates available below.
Are government rates available?
The TWA Hotel extends the government per diem rate to all U.S. Government employees and active duty U.S. Armed Forces members. There is a limit of two rooms per night and a valid government ID or Travel Order is required at check-in.
To make a reservation using the per diem rate, click BOOK NOW on our website. In the Promo or Corporate Code box at the top left of the screen, type GOVT.
Please note reservations are subject to the prevailing rate at check-in without a valid government ID or Travel Order.
Are special rates available for influencers?
We do not offer influencer rates. For media interviews or image requests, email [email protected].
Do you offer AAA rates?
We do not offer AAA, senior citizen or AARP rates.
Our lowest rates for everyone may be found directly on twahotel.com.
What is included in the daily facility fee?
The facility fee plus tax per night, per room, includes:
- The fastest hotel Wi-Fi
- Unlimited local and international phone calls
- Access to the fitness center
- Luggage storage on arrival and/or departure
How do I check the status of my travel agent commission?
The TWA Hotel processes all travel agent commissions through Onyx CenterSource.
To check the status of a commission, log in to the Onyx Portal. To request a missing travel agent commission, please submit a dispute via the portal. All other inquiries should also be made via the portal.
Please note processing and payment of a commission usually takes 30 business days.
Are pets allowed? Are there relief stations?
We welcome you and your pet! Please note that there is a fee of $75 per pet per stay. When booking your reservation, after you select the room, you will see a page that says Enhance Your Stay. Scroll down until you see Bring a Pet! Click the button that says Add to My Stay.
At check-in, you will be required to sign a liability form for your pet.
A pet relief area is provided in grassy areas outside the hotel.
For more information on our pet policy, please visit our Pets page.
Does the hotel have a spa or salon?
The TWA Hotel does not have a spa or salon.
Is luggage storage available?
We are happy to store your luggage for up to 5 hours before you check in or after you check out.
Stop by the Arrivals Hall and speak with a front desk agent at our check-in kiosks to store your luggage.
There is no charge for luggage service.
Long-term storage is not available.
Is there shuttle bus transportation?
JFK Airport does not allow hotel or rental car shuttles in the central terminal area to alleviate traffic on central terminal roadways.
The AirTrain is the fastest and easiest way to get to the TWA Hotel. It is a 5-minute ride from all terminals to the TWA Hotel at the Terminal 5 stop.
To reach the TWA Hotel, exit the AirTrain at the Terminal 5 (JetBlue) stop and follow the signs to the escalator or elevator on the same level as the train platform. Take the escalator or elevator up to Level 3 (Terminal 5). Exit through the automatic sliding doors to the parking garage, walk across the crosswalk and take the elevator down to Level 1. Walk across the crosswalk, turn right and follow the fence-lined path until you reach the fountain. Walk across the crosswalk to the front entrance of the TWA Hotel. The check-in area is to the left when you walk in.
The AirTrain, which runs 24/7, connects all terminals to airport parking lots, the rental car center and NYC’s public transportation at the Jamaica and Howard Beach Stations, where you can find the subway, the Long Island Rail Road and public buses. The AirTrain is free within JFK and between the TWA Hotel and all terminals. If you end or start your trip at the Jamaica or Howard Beach Stations, a fee is payable by a MetroCard available at those stations. The AirTrain runs as often as every 7 minutes during peak times. Carrying a ton of luggage? Smarte Cartes and luggage carts (as well as small pets in a secured carriers) are permitted on the AirTrain. Find more information on the AirTrain and public transportation at jfkairport.com or mta.info.
Is there a lost and found?
The fastest way to retrieve your item, if it's found, is to submit a claim at ileftmystuff.com. When prompted, enter client identification number 91744 and include as many details as possible. We will be in touch regarding your property within 72 hours.
Is smoking allowed?
There is no smoking inside the TWA Hotel, whether in the lobby or the guestrooms. There is a $250 fee for guests who do not comply.
A smoking area has been designated in grassy areas located outside the hotel.
Is any restoration currently taking place at the hotel?
We take pride in maintaining our landmark building opened in 1962! Occasionally we perform restoration to our original penny tile and landmark structure. We'll keep you posted here with any important restoration news.
Do you accept packages?
If you are a hotel guest, the TWA Hotel will gladly accept packages on your behalf free of charge.
To send or receive a package, please address it to the first and last name of the guest on the reservation and use our hotel address:
Attn: Guest First and Last Name
TWA Hotel
One Idlewild Drive
JFK International Airport
New York, NY 11430-1962
If you are part of a meeting, group or convention, please coordinate all deliveries with your dedicated event manager.
Packages may only be received two days prior to your arrival.
Packages will be stored at our front desk, where they can be claimed. Please have the confirmation of delivery ready before inquiring at the front desk.
Is parking available?
The TWA Hotel provides onsite valet parking for hotel patrons in front of our building 24 hours a day. Our spots are the safest at JFK Airport!
You do not need a reservation to park with us. Simply drive to our front door and you will be greeted by a valet.
The rates below are subject to change.
30 Minutes: $15
One Hour: $25
Two Hours: $40
Four Hours: $50
Daily Max: $75 (without a hotel reservation)
Overnight (out by 11 AM): $65 (with a hotel reservation)
Park, Stay & Fly: $65 per night for the first two nights and $45 per night for each additional night
Oversized Vehicles: Add $10 per day to each rate for vans and cars larger than Honda CRV
Standard rates apply to motorcycles.
You may also reserve a hotel stay with parking for one to 14 nights. Click Book Now at the top of your screen. In the Promo or Corporate Code box at the top left of the screen, type PARKNFLY.
You will see a rate in red that says, Stay overnight and park for 1 night with us! If you’d like to book for one night, click BOOK NOW. To book parking for more nights, click View More Rates underneath the Book Now button. You will see rates for parking up to 14 days.
If your hotel reservation is for more than one night and you would like to reserve parking, simply pull up to the valet stand and let the valet know that you have a hotel reservation. Parking charges will be added to the hotel folio you’ll receive after checkout.
Do any rooms offer views of JFK’s runways?
Book a Runway View room to watch jets take off on JFK’s runways (not that you’ll hear them — the floor-to-ceiling windows are the second thickest in the world). Historic TWA View rooms overlook the iconic TWA Flight Center designed by famed architect Eero Saarinen and first opened in 1962.
Are cribs available?
The TWA Hotel has complimentary Pack ‘n Plays for guests. When booking your reservation, after you select the room, you will see a page that says Enhance Your Stay. Scroll down until you see Reserve A Pack ’N Play. Click the button that says Add to My Stay.
Are rollaway beds available?
The TWA Hotel does not offer rollaway beds. There is a maximum of 4 people permitted per room.
Where are the self-service ice machines located?
There are self-service ice machines in both hotel wings. In the Saarinen Wing, the ice machine is on floor 3, next to guestroom 342. In the Hughes Wing, the ice machine is on floor 4, just inside the double doors after the elevator bank.
Does the hotel offer tours?
Guided tours are available but must be scheduled in advance. The one-hour-and-fifteen-minute tour covers the 1962 TWA Flight Center, museum exhibits and the 50,000-square-foot Event Center; Connie airplaine and hotel guestrooms are not included. Tour groups must be a minimum of 15 and a maximum of 20 people. Please reach out to [email protected] for more information about your tour. Tours are subject to availability, and any unauthorized groups are expressly prohibited.
What are the hotel's policies regarding photo shoots and filming?
Please reach out to our Sales team at [email protected] for pricing and more information about your photo or video shoot. All requests must be arranged in advance and are subject to a signed agreement. Any unauthorized photo and video shoots, including engagement shoots, are expressly prohibited.
Are tripods allowed on the roofop?
Tripods, both floor and table mounted, are expressly prohibited without prior written approval from TWA Hotel management in compliance with JFK Airport security.
Is live streaming allowed on the roofop?
Live streaming is expressly prohibited without prior written approval from TWA Hotel management in compliance with JFK Airport security.
Can restaurant or bar reservations be made?
The Sunken Lounge is open every day. Reservations are recommended and walk-ins are welcomed. Takeout is also available. See the hours and the menu here.
The Paris Café is open every day. Reservations are recommended and walk-ins are welcomed. See the menu and hours and make Paris Café reservations here.
The Pool Bar is open every day. Depending what season you are visiting the hotel, there may be a fee for admission to The Pool Bar and reservations may be required. To read all the details about The Pool Bar, click here to visit our Pool Bar page and see the menu.
Our Connie cocktail lounge welcomes visitors. Reservations are recommended and walk-ins are welcomed. See Connie's hours and menu here.
Are the rooftop pool and observation deck open?
Our rooftop pool is open year-round. In the summer, it's cool and refreshing. In the winter, it turns into a pool-cuzzi and is heated up to 95 degrees every day! Our Pool Bar serves mile-high cocktails and delicious fare year-round.
Reservation policies vary depending on the season, which are explained on the chart on our Rooftop Pool page. Click here to see the handy chart and find out if you need a reservation!
Please note that luggage, bags, tripods and other disruptive items are not allowed at the pool area. We are happy to store your items for you and offer clear bags to put your personal belongings in while you enjoy the pool. Live streaming is expressly prohibited without prior written approval from TWA Hotel management in compliance with JFK Airport security.
Do I need a hotel reservation to visit the museum exhibits or dine at the restaurants?
No hotel reservation is needed to visit our museum exhibits and explore our lobby — you're more than welcome!
The Paris Café, Connie and The Sunken Lounge are open to guests without hotel reservations!
Depending on the season you're visiting, reservations and a fee may be required to dine at The Pool Bar. For more information, click here to visit our Pool Bar page.
Do you offer room service?
Room service is not available, but we serve grab-and-go options for your entire crew at the Food Hall, where you can find the following vendors:
- TWA Corner Store: Open 24/7
- Fly-By Bagels: Open every day 5 AM to 12 PM
- Vinny's Panini: Open 24/7
- Vinny's Juice Bar: 7 AM to 8 PM
- Feltman’s of Coney Island: Open every day 11 AM to 10 PM
- Mister Softee: Open every day 8 AM to midnight
- Crêpes Your Way: Open every day 8 AM to midnight
Some of our guests order food delivery to the hotel, but you must come down and pick up the order from the delivery person for the safety and security of our other guests.
Are gift cards available for purchase?
We do offer gift cards that you may purchase both online via Gift Cards page.
The TWA Hotel offers digital gift cards in six different values — the cards are delivered directly to your email inbox. Buying for friends? Simply forward them the email you receive. The card value may only be redeemed at the end of a TWA Hotel stay. Gift cards cannot be used if you do not have an overnight hotel reservation.
Here’s how our gift cards work:
- Only one gift card can be purchased per transaction. To purchase multiple gift cards, complete separate transactions for each card.
- The gift card(s) can be used by overnight hotel guests for charges at our bars and restaurants (including the Paris Café, Connie, The Sunken Lounge and the Runway Chalet at The Pool Bar) as well as incidentals related to your stay. Gift cards cannot be used to prepay for a room reservation.
- During your overnight stay, post all dining and incidental charges to your room.
- At the end of your stay, you must present your gift card number in person at the TWA Hotel check-in desks. A TWA Hotel team member will apply your gift card — or multiple gift cards — toward your final room bill. If you have already prepaid for a room reservation but would like to apply your gift card to those room charges, the front desk team member will issue you a refund in the amount of the gift card balance. Please allow 5-7 days for credit card processing.
Please note:
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Gift cards can only be used with an overnight hotel reservation.
- Physical gift cards are not available.
- Gift cards do not expire and can be used multiple times until the balance is zero.
- To check the balance on a gift card, call the hotel at +1 (212) 806-9000 and select option 6.
- Gift cards cannot be used at the hotel’s retail outlets, including The TWA Shop. The card is not valid for online purchases at shop.twahotel.com.
- Gift cards cannot be used to prepay for a room reservation.
- Gift cards cannot be redeemed on the final bill for rooms with tax exempt reservations.
- Gift cards cannot be redeemed online.
- Gift cards are not redeemable for cash.
- Gift card sales are final.