Skip to main content
Menu

SIGN UP

TWA Hotel

 

 

Frequently Asked Questions

Need assistance? Here are answers to questions that frequently fly our way

 

Back to Top

 

If you've reserved an overnight stay, please click here to modify or cancel an existing reservation. After providing the email address you used to confirm your reservation as well as your confirmation number, follow the prompts to complete your request.

If you've reserved a Daytripper℠ stay, please email [email protected] or call +1 (212) 806-9000.

Back to Top

 

We offer special industry and TWA employee rates on overnight stays through our Partner Program! Please fill out the entry form on our Partner Program page to receive your discounted rates, if eligible. Partner Program rates are not available on Daytripper℠ stays.

Back to Top

 

Onsite parking is available directly in front of our building. Click here to see the rates.

The TWA Hotel validates parking for patrons of the Paris Café for two-hour periods. After the two-hour window, the above rates apply. Please ask for the validation code at the restaurant.

Back to Top

 

TWA Hotel
One Idlewild Drive
JFK International Airport
New York, NY 11430-1962

If you’re driving:

The TWA Hotel is located at JFK Airport near Terminal 5. Upon entering the airport, proceed toward Terminal 5 (JetBlue). Follow the traffic signs to the TWA Hotel, keeping left toward Terminal 5's parking area.

For the TWA Hotel's parking, transfer to the left center lane, which will lead you directly to the hotel's main entrance.

If you’re taking the AirTrain:

The AirTrain is the fastest and easiest way to get to the TWA Hotel. It is a 5-minute ride from all terminals to the TWA Hotel at the Terminal 5 stop. JFK Airport does not allow hotel or rental car shuttles in the central terminal area to alleviate traffic on central terminal roadways.

To reach the TWA Hotel, exit the AirTrain at the Terminal 5 (JetBlue) stop and follow the signs to the elevator on the same level as the train platform. Take the elevator down to Level 1. Walk left off the elevator, go through the doors, turn left and cross the street toward the Yellow Parking Garage. Turn left on the sidewalk and follow the covered walkway to the TWA Hotel front door.

The AirTrain, which runs 24/7, connects all terminals to airport parking lots, the rental car center and NYC’s public transportation at the Jamaica and Howard Beach Stations, where you can find the subway, the Long Island Rail Road and public buses. The AirTrain is free within JFK and between the TWA Hotel and all terminals. If you end or start your trip at the Jamaica or Howard Beach Stations, a fee is payable by a MetroCard available at those stations. The AirTrain runs as often as every 7 minutes during peak times. Carrying a ton of luggage? Smarte Cartes and luggage carts (as well as small pets in a secured carriers) are permitted on the AirTrain. Find more information on the AirTrain and public transportation at jfkairport.com or mta.info.

If you’re walking over from JetBlue Terminal 5:

In Terminal 5, take the escalator down to JetBlue’s baggage claim area. On the far right, you'll see an elevator for the TWA Hotel. Take the elevator up to the hotel. Once out of the elevator, follow the red carpeted flight tube to the hotel lobby. Turn right immediately after exiting the flight tube and follow the ramp down and to the left to reach the check-in area.

If you’re flying by helicopter:

Avoid traffic and fly in style with BLADE. To book your seat, visit the BLADE site.

See all of this laid out on our TWA Hotel map, or click here to download printable directions.

Back to Top

 

The Sunken Lounge is open for indoor dining every day. Reservations are not accepted; walk-ins are welcome. Takeout is also available. See the hours and the menu here.

The Paris Café is open every day. Reservations are recommended and walk-ins are welcomed. See the menu and hours and make Paris Café reservations here. 

The Pool Bar is open every day. Reservations are required. Read more about pool reservations here and see the menu.

Our Connie cocktail lounge welcomes visitors. Reservations are not accepted; walk-ins are welcome. See Connie's hours and menu here.

Back to Top

 

Our rooftop pool is open year-round. In the summer, it's cool and refreshing. In the winter, it turns into a pool-cuzzi and is heated up to 95 degrees every day. The pool and observation deck overlooking JFK Runway 4 Left/22 Right are open for registered TWA Hotel guests without a Pool Reservation from 7 AM to 10:30 AM every day, though occupancy limits apply.

Pool Reservations are required for TWA Hotel guests to visit the pool and observation deck and eat at The Pool Bar from 11 AM to 11 PM every day. Read more about Pool Reservations below. (Walk-ins will be accepted if we can accommodate.) Read more about Pool Reservations here.

Back to Top

 

Yes! Book a Runway View room to watch jets take off on JFK’s runways (not that you’ll hear them — the floor-to-ceiling windows are the second-thickest in the world). Historic TWA view rooms overlook the iconic TWA Flight Center designed by famed architect Eero Saarinen and first opened in 1962.

Back to Top

 

Yes, the TWA Hotel offers gift cards via The TWA Shop online.

Back to Top

 

Check-in time is 4 PM ET and checkout time is 11 AM ET.

Back to Top

 

At least one hotel guest must be 21 years of age or older to check in for an overnight or Daytripper℠ stay with a valid government issued ID.

Back to Top

 

The TWA Hotel welcomes you and your pet! If you are booking a guestroom, please use the comments field on the checkout page while making a reservation to let us know you are traveling with a pet. Please note there is a fee of $65 per pet for each stay. Pet owners are asked to clean up after their pets while visiting the TWA Hotel. A designated, pre-security relief station is located at Terminal 5. Walk through the TWA Hotel’s Saarinen Wing flight tube and down the stairs to JetBlue baggage claim. The relief station is outside the doors near baggage carousel 6. Click here for more information on pet relief areas at JFK Airport.

Back to Top

 

Yes, the TWA Hotel extends the government per diem rate for overnight stays to all U.S. Federal Government employees and active duty U.S. Armed Forces members. There is a limit of two rooms per night and a valid ID is required at check-in. The government rate is not available on Daytripper℠ stays.

RESERVE A GOVERNMENT RATE

Back to Top

 

Yes. Daytripper℠ stays are available hourly from 6 AM to 8 PM ET for a minimum of four hours and a maximum of 12 hours.

RESERVE A DAYTRIPPER℠ STAY

Back to Top

 

For reservations of 10 or more rooms per night, please contact [email protected]twahotel.com. For events information, visit our Meetings & Events page, download an events kit or email [email protected]twahotel.com.

Back to Top

 

The TWA Hotel does not have a spa or salon.

Back to Top

 

Yes. Stop by the Arrivals Hall to store your luggage for a few hours before check-in or after checkout. If you’re just visiting us for the day, we can store your luggage while you wander. There is no charge for luggage service. Long-term storage is not available.

Back to Top

 

JFK Airport does not allow hotel or rental car shuttles in the central terminal area to alleviate traffic on central terminal roadways. You can take the AirTrain 24/7 to and from the TWA Hotel by using the Terminal 5 stop near the hotel. Find more information on the AirTrain and public transportation options at jfkairport.com or mta.info.

Back to Top

 

Yes. If you misplaced an item during your visit to the TWA Hotel please submit a claim. If prompted, enter client identification number 91744. You will receive a response within 72 hours.

Back to Top

 

The TWA Hotel has a limited number of complimentary Pack ‘n Plays for guests. Please note any Pack ‘n Play requests in the comments field on the checkout page when making a reservation to ensure availability. The hotel does not offer rollaway beds.

Back to Top

 

We do not offer influencer rates. For media interviews or image requests, email [email protected]twahotel.com.

Back to Top

 

No, the TWA Hotel is a non-smoking hotel.

Back to Top

 

Yes, the TWA Hotel is located after customs and before security at JFK Airport.

Back to Top

 

No, the TWA Hotel does not offer AAA rates.

Back to Top

 

No, the TWA Hotel does not offer room service.

Back to Top

 

Please check the policy listed when booking a room.

Overnight Stay Flexible Rate: Reservations must be cancelled or modified 7 days prior to arrival date. A $10 fee plus tax applies for any modifications and cancellations. A valid credit card is required to guarantee your reservation. A deposit in the amount of your total stay will be charged at booking. A facility fee of $15.63 plus tax per night, per room, includes the fastest Wi-Fi in New York, unlimited local and international calls, and luggage storage on arrival and departure.

Overnight Stay Advance Purchase: Reservation may not be refunded, cancelled or moved. A valid credit card is required to guarantee your reservation. Full payment is required at the time of booking. A facility fee of $15.63 plus tax per night, per room, includes the fastest Wi-Fi in New York, unlimited local and international calls, and luggage storage on arrival and departure.

Daytripper Rates: Reservation is non-refundable and may not be cancelled or moved. A valid credit card is required to guarantee your reservation. The reservation is charged in full at the time of booking. A facility fee of $15.63 plus tax per night, per room, includes the fastest Wi-Fi in New York, unlimited local and international calls, and luggage storage on arrival and departure.

Back to Top

 

Yes! When booking an overnight stay, you can add on early check-in starting at 8 AM, late checkout up to 6 PM — or both! Simply select the room you would like to book and follow the prompts to add your desired times. Click here to book an overnight stay. Already booked a stay? Click here to modify your reservation and add early check-in, late checkout or both.

Back to Top

 

The TWA Hotel will gladly accept packages on your behalf free of charge.

To send or receive a package, please address it to the guest's first and last name under the reservation and use our hotel address:
TWA Hotel
One Idlewild Drive
JFK International Airport
New York, NY 11430-1962

Packages will be stored at our front desk, where they can be claimed. Please have the confirmation of delivery ready before inquiring at the front desk.

Back to Top

 

No hotel reservation is needed to visit our museum exhibits and explore our lobby — you're more than welcome! The Pool Bar is reserved for hotel guests with a Pool Reservation. The Paris Café, Connie and The Sunken Lounge are open to guests without hotel reservations!

Back to Top

 

Extending your overnight stay is easy! When booking an overnight stay, you can add on early check-in starting at 8 AM, late checkout up to 6 PM — or both! Simply select the room you would like to book and follow the prompts to add your desired times. Click here to book an overnight stay. Already booked a stay? Click here to modify your reservation and add early check-in, late checkout or both.

Back to Top

 

Click here for the latest Covid-19 information.

Back to Top

 

We take pride in maintaining our landmark building opened in 1962! We are currently in the process of installing new Chili Pepper Red carpet, restoring the original penny tile and cleaning the windows in our lobby. We apologize for the inconvenience!

Back to Top