- How do I modify or cancel an existing reservation?
- Do you offer industry or TWA employee rates?
- Is parking available?
- How do I get to the TWA Hotel?
- Can restaurant or bar reservations be made?
- Are the rooftop pool and observation deck open?
- Do any rooms offer views of JFK’s runways?
- Are gift cards available for purchase?
- What is the check-in time?
- What is the minimum age required to check in?
- Are pets allowed? Are there relief stations?
- Are government rates available?
- Are “day stays” available?
- How do I reserve a group booking or event?
- Does the hotel have a spa or salon?
- Is luggage storage available?
- Is there shuttle bus transportation?
- Is there a lost and found?
- Are cribs and rollaway beds available?
- Are special rates available for influencers?
- Is smoking allowed?
- Do travelers with layovers need to clear customs at JFK Airport to visit the TWA Hotel?
- Do you offer AAA rates?
How do I modify or cancel a reservation?
If you've reserved an overnight stay, please click here to modify or cancel an existing reservation. After providing the email address you used to confirm your reservation as well as your confirmation number, follow the prompts to complete your request.
If you've reserved a Daytripper℠ stay, please email [email protected] or call +1 (212) 806-9000.
Do you offer industry or TWA employee rates?
We offer special industry and TWA employee rates on overnight stays through our Partner Program! Please fill out the entry form on our Partner Program page to receive your discounted rates, if eligible.
Is parking available?
Onsite parking is available directly in front of our building. Click here to see the rates.
The TWA Hotel validates parking for patrons of the Paris Café for two-hour periods. After the two-hour window, the above rates apply. Please ask for the validation code at the restaurant.
How do I get to the TWA Hotel?
If you’re driving:
The TWA Hotel is located at JFK Airport near Terminal 5. Upon entering the airport, proceed toward Terminal 5 (JetBlue). Follow the traffic signs to the TWA Hotel, keeping left toward Terminal 5's parking area.
For the TWA Hotel's parking, transfer to the left center lane, which will lead you directly to the hotel's main entrance.
If you’re taking the AirTrain:
The AirTrain is the fastest and easiest way to get to the TWA Hotel. It is a 5-minute ride from all terminals to the TWA Hotel at the Terminal 5 stop. JFK Airport does not allow hotel or rental car shuttles in the central terminal area to alleviate traffic on central terminal roadways.
To reach the TWA Hotel, exit the AirTrain at the Terminal 5 (JetBlue) stop and follow the signs to the elevator on the same level as the train platform. Take the elevator down to Level 1. Walk left off the elevator, go through the doors, turn left and cross the street toward the Yellow Parking Garage. Turn left on the sidewalk and follow the covered walkway to the TWA Hotel front door.
The AirTrain, which runs 24/7, connects all terminals to airport parking lots, the rental car center and NYC’s public transportation at the Jamaica and Howard Beach Stations, where you can find the subway, the Long Island Rail Road and public buses. The AirTrain is free within JFK and between the TWA Hotel and all terminals. If you end or start your trip at the Jamaica or Howard Beach Stations, a fee is payable by a MetroCard available at those stations. The AirTrain runs as often as every 7 minutes during peak times. Carrying a ton of luggage? Smarte Cartes and luggage carts (as well as small pets in a secured carriers) are permitted on the AirTrain. Find more information on the AirTrain and public transportation at jfkairport.com or mta.info.
If you’re walking over from JetBlue Terminal 5:
In Terminal 5, take the escalator down to JetBlue’s baggage claim area. On the far right, you'll see an elevator for the TWA Hotel. Take the elevator up to the hotel. Once out of the elevator, follow the red carpeted flight tube to the hotel lobby. Turn right immediately after exiting the flight tube and follow the ramp down and to the left to reach the check-in area.
If you’re flying by helicopter:
Can restaurant or bar reservations be made?
The Paris Café is open every day. Reservations are recommended and walk-ins are welcomed. See the menu and hours and make Paris Café reservations here.
The Pool Bar is open every day. Reservations are required. Read more about pool reservations here and see the menu.
Our Connie cocktail lounge welcomes visitors. Reservations are not accepted; walk-ins are welcome. See Connie's hours and menu here.
Are the rooftop pool and observation deck open?
Our rooftop pool-cuzzi (heated up to 95 degrees!) and observation deck overlooking JFK Runway 4 Left/22 Right are open for registered TWA Hotel guests without a Pool Reservation from 7 AM to 10:30 AM every day, though occupancy limits apply.
Pool Reservations are required for TWA Hotel guests to visit the pool and observation deck and eat at The Pool Bar from 11 AM to 11 PM every day. Read more about Pool Reservations below. (Walk-ins will be accepted if we can accommodate.) Read more about Pool Reservations here.
Do any rooms offer views of JFK’s runways?
Yes! Book a Runway View room to watch jets take off on JFK’s runways (not that you’ll hear them — the floor-to-ceiling windows are the second-thickest in the world). Historic TWA view rooms overlook the iconic TWA Flight Center designed by famed architect Eero Saarinen and first opened in 1962.
Are gift cards available for purchase?
Yes, the TWA Hotel offers gift cards via The TWA Shop online.
What is the check-in time?
Check-in time is 4 PM ET and checkout time is 11 AM ET.
What is the minimum age required to check in?
At least one hotel guest must be 21 years of age or older to check in for an overnight or Daytripper℠ stay with a valid government issued ID.
Are pets allowed? Are there relief stations?
The TWA Hotel welcomes you and your pet! If you are booking a guestroom, please use the comments field on the checkout page while making a reservation to let us know you are traveling with a pet. Please note there is a fee of $65 per pet for each stay. Pet owners are asked to clean up after their pets while visiting the TWA Hotel. A designated, pre-security relief station is located at Terminal 5. Walk through the TWA Hotel’s Saarinen Wing flight tube and down the stairs to JetBlue baggage claim. The relief station is outside the doors near baggage carousel 6. Click here for more information on pet relief areas at JFK Airport.
Are government rates available?
Yes, the TWA Hotel extends the government per diem rate for overnight stays to all U.S. Federal Government employees and U.S. Armed Forces members. A valid ID is required at check-in. The government rate is not available on Daytripper℠ stays.
Are day stays available?
Yes. Daytripper℠ stays are available hourly from 6 AM to 8 PM ET for a minimum of four hours and a maximum of 12 hours.
How do I reserve a group booking or event?
For reservations of 10 or more rooms per night, please contact [email protected]twahotel.com. For events information, visit our Meetings & Events page, download an events kit or email [email protected]twahotel.com.
Does the hotel have a spa or salon?
The TWA Hotel does not have a spa or salon.
Is luggage storage available?
Yes. Stop by the Arrivals Hall to store your luggage for a few hours before check-in or after checkout. If you’re just visiting us for the day, we can store your luggage while you wander. There is no charge for luggage service. Long-term storage is not available.
Is there shuttle bus transportation?
JFK Airport does not allow hotel or rental car shuttles in the central terminal area to alleviate traffic on central terminal roadways. You can take the AirTrain 24/7 to and from the TWA Hotel by using the Terminal 5 stop near the hotel. Find more information on the AirTrain and public transportation options at jfkairport.com or mta.info.
Is there a lost and found?
Yes. If you misplaced an item during your visit to the TWA Hotel please submit a claim. If prompted, enter client identification number 91744. You will receive a response within 72 hours.
Are cribs and rollaway beds available?
The TWA Hotel has a limited number of complimentary Pack ‘n Plays for guests. Please note any Pack ‘n Play requests in the comments field on the checkout page when making a reservation to ensure availability. The hotel does not offer rollaway beds.
Are special rates available for influencers?
We do not offer influencer rates. For media interviews or image requests, email [email protected]twahotel.com.
Is smoking allowed?
No, the TWA Hotel is a non-smoking hotel.
Do travelers on layovers need to clear customs at JFK Airport to visit the TWA Hotel?
Yes, the TWA Hotel is located after customs and before security at JFK Airport.
Do you offer AAA rates?
No, the TWA Hotel does not offer AAA rates.