Skip to main content


Photo of the TWA Hotel lobby area


Our Commitment to You

Our doors remain open — and your well-being is our primary focus


Updated March 31, 2021


The TWA Hotel remains open for overnight and day stays. We have comfortable beds, clean guestrooms and team members ready to warmly welcome you with smiles and gratitude. 


Rooftop Pool

Our rooftop pool — heated up to 95 degrees — is open for hotel guests from 7 AM to 11 PM ET every day. See more details here.


Restaurants and Bars

The Sunken Lounge is open for indoor dining from 4 PM to 11 PM every day at a reduced capacity, per New York City guidelines. Reservations are not accepted; walk-ins are welcome. Takeout is also available.

The Paris Café is open Wednesday through Sunday from 4:30 PM to 10 PM. Reservations are recommended and walk-ins are welcomed! See the menu and make a reservation here.

Our Food Hall is offering beer, wine and takeout from Vinny’s Panini (open 24/7!), Fly-By Bagels, Feltman’s of Coney Island, Mister Softee and Crêpes Your Way. See more about our food options here.


Fitness Center

TWA Fitness is open for members and hotel guests. See our hours here.


The TWA Shop

The TWA Shop is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 9 PM and weekends from 10 AM to 7 PM.


Temporarily Closed

At this time, the following venues are closed:

  • Connie Cocktail Lounge
  • Runway Chalet
  • Intelligentsia Coffee
  • Shinola 
  • Phaidon + Herman Miller Reading Room


Above & Beyond

Based on guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we are taking extraordinary preventative measures to help keep our guests and team members healthy and safe.

Our Above & Beyond health and safety plan — described below and on signage throughout the hotel — will be updated regularly to reflect the latest science.


Health and Safety Highlights

  • Stringent cleaning and disinfecting protocols are in place. We are using only disinfectants qualified by the Environmental Protection Agency (EPA) as effective against COVID-19. (See more on our cleaning procedures below.)
  • Social distancing is required. Visual markers ensure that everyone has a guide for remaining at least 6 feet apart throughout the hotel and its grounds. We have rearranged furniture and furnishings where possible and team members are enforcing 6-feet distances in public areas (such as the hotel lobby and entrances), event spaces, restaurants and employee areas.
  • Masks are a must. Team members, guests, visitors and vendors must wear a face covering at all times in public spaces where social distancing cannot be maintained, except when smoking outdoors, actively drinking or actively eating. We may ask you to remove your mask briefly to provide age or identity verification. (For security purposes, coverings that obscure the entire face are not permitted.)
  • Sanitizing stations are available throughout the hotel. Touchless stations stocked with hand sanitizer or sanitizing wipes (containing 60% ethanol or 70% isopropanol in keeping with CDC standards) are placed in public and employee areas.
  • Elevators are limited to two people.
  • Team members are required to wear the provided Personal Protective Equipment and they are receiving additional training. The training covers proper handwashing and other safety techniques.
  • Plexiglass has been added at the front desk.


Cleaning and Sanitizing

Public Spaces

  • Cleaning in all public spaces is increased with special attention to high-touch surfaces. These surfaces include, but are not limited to, front desk counters, door handles, counters, chairs, tables, guestroom door locks, electronic kiosks, escalators and stair handrails.
  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Restrooms are stocked with EPA-approved antimicrobial soap.
  • The fitness center is stocked with hand sanitizer and sanitizing wipes so guests can wipe down equipment before and after use.
  • The fitness center and pool area are cleaned every hour.



  • Guestrooms are deep cleaned after every checkout. Daily cleaning will only be performed by a team member when you are absent from the guestroom.
  • Only EPA-certified disinfectants qualified for use against COVID-19 are used. We pay special attention to high-touch areas such as hard surfaces, counters, television remote controls, toilet seats and handles, door and furniture handles, faucet handles, nightstands, telephones, control panels, light switches, thermostats and flooring.
  • Room keys are sanitized before distribution. We try not to share items like pens, but if we must, they are disinfected between uses.
  • Amenities are available by request. Minibars and reusable items in guestrooms have been removed — please call the front desk with any requests.
  • Our laundry service washes linens in high temperatures. If you need extra linens, let us know. When linens are collected for washing, we are using sealed laundry bags.
  • In the event of a suspected case of COVID-19, the guestroom will be closed and deep cleaned. The guestroom will not be available for occupancy until the room is deemed safe.



  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Food and beverage team members are employing enhanced sanitation guidelines and training aides backed by experts, including the State Department of Health, the U.S. Food and Drug Administration (FDA), Ecolab and the National Restaurant Association.
  • Food preparation techniques are enhanced, and we are performing self-audits and independent audits. 
  • Menus have been modified. Buffets are suspended and our focus is on grab and go items.


Event Space

  • Only EPA-certified disinfectants qualified for use against COVID-19 are used.
  • Social distancing is required. Furniture has been spaced 6-feet apart and attendance will be capped based on the current local guidelines.


Traveler Health Form

At check-in, we will ask whether you have traveled from a state on New York's list of restricted states within the last 14 days. If you answer yes, we will require you to provide proof of a completed Traveler Health Form (a screenshot of the certification page of a completed form on your cellular phone or laptop). If you cannot provide proof, we will require you to complete the Traveler Health Form, either by electronic means or on paper, and show us proof of completion before entering your guestroom.


Medical Concerns

If you are not feeling well, let us know. Our front desk staff is available 24/7 to assist you with emergency numbers and referrals to nearby medical facilities.

If you have any questions about our Coronavirus procedures, please email us at [email protected]. We are here for you.


Booking Flexibility

While travel remains restricted in many parts of the world, we want to provide flexibility. 

Flexible Reservations

Flexible reservations cancelled more than 7 days before the arrival date will be issued a full refund according to the cancellation policy on the reservation.

Flexible reservations cancelled within 7 days of the arrival date will receive a credit of the full deposit amount to be used within 12 months from the original arrival date. The credit will appear on your cancellation confirmation email along with instructions about how to use it. 

Advance Purchase Reservations

Advance Purchase reservations will receive a credit of the full deposit amount to be used within 12 months from the original arrival date. The credit will appear on your cancellation confirmation email along with instructions about how to use it.

To modify or cancel your reservation, click here.

If you have questions about your reservation, please email us at [email protected] and a team member will respond as quickly as possible.


Take care, stay healthy and thank you for being part of the TWA Hotel family.